Introduction to Strategic Management

Correct answer A: Trusted regional repair network by 2031.

The future desired position is vision, distinct from current mission/value/task.

Correct answer B: Appliance repairs for households through trained local teams.

It states present service, customers and capability.

Correct answer B: Honest diagnosis and safe work.

Principles constrain how the purpose and targets are pursued.

Correct answer D: Corporate.

Business scope and allocation across activities are corporate responsibilities.

Correct answer A: Business-level competitive strategy.

One division chooses how to compete within group direction.

Correct answer D: Functional strategy and implementation supporting the service choice.

A specific function develops supporting plans and provides capacity information.

Correct answer C: Reactive/adaptive.

The unforeseen competitive change prompted the response.

Correct answer B: Continuing/planned and reactive active elements combine; the cancelled kiosk is excluded.

Current strategy combines ongoing/new actions and reactions but omits abandoned elements.

Correct answer A: It needs baseline/defined jobs, resource feasibility and correlated safe-completion measures.

Specificity, measurement, resources and coherence matter, not volume alone.

Correct answer A: Cross-functional needs may justify it, but dual-reporting conflict and accountability costs must be assessed.

The relationship must fit the task/culture/resources; no universal superiority follows.

Correct answer B: It connects desired direction to integrated means and market position.

Strategy supplies a plan connecting objectives to action under uncertainty.

Correct answer A: Reject the perfection claim; strategy should allow pragmatic adaptation.

The chapter expressly rejects perfect/flawless/optimal strategy as guaranteed.

Correct answer C: Evaluation/control and corrective adjustment.

Measurement and correction feed continued strategic management.

Correct answer C: Superior performance is an aim, not a guarantee against uncertainty and rival responses.

Importance statements should be read with the chapter's limitations.

Correct answer C: Reassess assumptions and adapt while recognising environmental turbulence.

Strategic management cannot overcome every hindrance; review remains useful.

Correct answer D: It expresses purpose and desired longer-term direction.

Intent provides a framework for what the organisation strives for.

Correct answer C: Unanimity of purpose and a basis for resource allocation.

Mission supports coordinated purpose/decisions, not automatic results.

Correct answer D: Whom do we serve and what human need do we satisfy?

Business definition should look beyond production activity.

Correct answer D: A time frame for performance assessment.

Time-bound targets support tracking and appraisal alongside other requirements.

Correct answer C: It may fail mission alignment despite being feasible.

Objectives should facilitate mission and guide strategy, not just be attainable.

Correct answer C: They indicate immediate progress and the pace toward the longer-range result.

Short-term targets translate longer-range ambitions into current work.

Correct answer C: Long-term objectives can span several areas beyond profit.

The chapter lists multiple conceptual objective areas, not one prescribed dashboard.

Correct answer B: Values can have both internal and external implications.

Values affect shared purpose, conduct and relationships without universal outcomes.

Correct answer A: A corporate-level link between strategic development and shareholders' welfare.

The conceptual shareholder link does not settle actual legal duties or authorise transactions.

Correct answer D: Whether it is a self-contained business serving a particular market with its own functions.

SBU classification rests on substantive organisation/context.

Correct answer D: Information flows upward as well as direction/implementation downward.

Functional managers support realistic strategy through proximity to operations.

Correct answer B: Classify by responsibility scope and context, noting the source's network-label inconsistency.

Pages 24-26 distinguish function scope; page 27 loose labels should not erase that.

Correct answer D: Openness/speed can coexist with unclear roles unless accountability is defined.

The chapter's horizontal ideal does not make every practical authority identical.

Correct answer A: Functional/divisional relationship with possible isolation between units.

Separate specialist units can need deliberate cross-unit coordination.

Correct answer B: No; broad participation can coexist with clear final accountability.

Giving teams a voice does not require adopting every idea or erasing strategic levels.